Refund Policy

Refund & Warranty Policy

Getting a new pair of shades should feel exciting, not stressful. So if anything ever goes sideways with your order, here's exactly how we'll make it right — no fine-print gymnastics, just the details laid out clearly.

Order Cancellations

Once you hit "place order," our warehouse gets moving fast — which means we're not able to cancel or change an order after it's been submitted. Take a beat to double-check everything before checkout, and you'll be good to go.

Refunds

We'll refund you when:

  • Your item shows up defective or damaged
  • Your item hasn't arrived within 5 weeks, and it's on us (a shipping slip-up, a lost order — our mistake, our fix)

If either of those happens because of something we did, we've got your shipping costs covered too. Not sure if your situation qualifies? Drop us a line at cs@sundayshades.co — we're happy to talk it through.

Just a heads up: every refund request needs to come our way first, before anything gets sent back. We look at each one individually to make sure it's handled fairly.

Returns & Exchanges

Want to return or swap something out? Here's what we need:

  • The product should still be in its original condition and packaging
  • Items that have been worn, altered, or damaged on your end won't qualify
  • Reach out within 3 days of delivery to get things started

Here's how it works:

  1. Email cs@sundayshades.co with your order number, what's going on, and a few photos or a quick video.
  2. Once approved, we'll send over a Return Authorization along with the warehouse address to mail it back to.
  3. Return shipping is on you, unless the mix-up was ours.
  4. Ship it trackable — we want your return to actually reach us, and we can't be responsible for anything that gets lost along the way.
  5. Once it lands and checks out, we'll process your refund back to your original payment method and send a confirmation your way.

Warranty

Every pair of Sunday Shades comes with a 1-year limited warranty covering manufacturing defects — because quality should hold up. A few things to know:

  • We'll need clear photos or video of the issue to process your claim.
  • If you've had the lenses swapped (say, by an optician for a prescription pair), that part falls outside warranty coverage — once you customize it, it's yours to own.
  • Breakage isn't covered under warranty. If it didn't arrive broken, we treat any breakage after that as wear and tear from use, not a manufacturing issue.
  • Replacement parts depend on what's in stock. If your exact part isn't available, we'll offer the closest match we've got.
  • Once you accept a replacement part, that's the resolution — we won't be able to offer further replacements for the same issue.
  • Each item gets one free replacement part during its warranty period. After that, we consider the issue resolved for that item.

Got a paid replacement part? You're covered too. Any replacement part purchased on its own (like a standalone lens) carries its own 1-year warranty from the date you bought it, under the same terms above — including one free replacement if it turns out defective, stock permitting. So if you picked up a new lens and it's got an issue, you can request one free replacement of that same lens within the year.

To start a warranty claim, email cs@sundayshades.co with your order number, a description of the issue, and your photos or video.

Response Times

We aim to get back to every support request within 5 working days — and honestly, we'll usually beat that. Your patience means a lot to us while we sort things out.

One quick favor: whatever you're reaching out about, please have your order number or receipt handy when you email us. It helps us pull up your order and get you sorted much faster — think of it as the fast pass to a speedy resolution.

Late or Missing Refunds

Refund hasn't shown up yet? Here's the usual culprit:

  1. Give your bank account another check.
  2. Reach out to your credit card company — refunds can take a little time to post.
  3. Check in with your bank — there's often extra processing time on their end too.

Still nothing after all that? Email cs@sundayshades.co and we'll dig into it with you.

We review every refund, return, and warranty request individually to make sure this policy is applied fairly and consistently.